KTCC Covid 19 Response: Older People's Project
Straight out of the gate
We set up a phone bank and spoke to all our Older People to let them know that we were changing our service. We used Time to Spare to record all our interactions with Older People.
We are committed to twice weekly calls to our older people, led by Mary (our super volunteer) supported by Arthur, Erin and Lisa.
In week one we launched our weekly newsletter which was sent out to our 240+ members and posted on our website.
A revised service
The KTCC Trustees agreed that it was very important that where we could remain open, we would. The new opening hours would be 10am – 2pm Monday – Friday, predominantly so people could take or donate to the foodbank and calls could be made to our older people. Three members of staff and a volunteer took it in turns to open up the building. Foodbank open by appointment only to ensure social distancing.
Food for everyone
Following several phone calls from our older people, we decided to start planning for emergency food parcels for older people in real need. The older people we spoke to were physically well, but were too scared to leave their houses. We started working on the logistics around safely delivering food to older people and applied for additional funds to support this work.
Letter for all
Early on in the lockdown we committed to producing regular newsletter which we sent to all our members both online and in the post. We often included chocolate and biscuits with the postal newsletters.
We have started to talk to our older people about what they would see see in September when we restart our services. We have launched a survey and have started follow up phone calls to our older people.
Lets talk more: Call 020 7482 3212 or email Lisa Gregory
We are still offering legal advice remotely, through phone calls with our legal adviser. We hope to provide debt advice in the near future. Thanks to London Community Foundation for providing additional funding for this. Email to make a booking.
We are still committed to providing food to local people in need through our food pantry and other pop-up projects. We are collaborating with our local schools on the 'Happiness Hampers' project which aims to provide nice food treats to low income families in Kentish Town. Over 240 local families now benefit from this project.
Our Food Pantry is open. Our office is open Monday-Friday 10am-2pm if you'd like to take or donate to our pantry. Please call before you come and see us: 0207 482 3212